Privacy Policy

Welcome to Pizza Ranch. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cafe-ranchpizza.rest, make purchases, sign up for our loyalty program, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website (cafe-ranchpizza.rest), as well as any related services, sales, marketing, or events. We encourage you to review this document in its entirety to understand our practices fully.

1. Who We Are

Pizza Ranch is a food service business operating in the United States. We are dedicated to providing high-quality food and dining experiences to our valued customers. For all privacy-related matters, you may contact us using the details provided below:

As a business operating within the United States, we comply with all applicable federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations. If you are a California resident, please refer to Section 12 for your specific rights under California law.

2. Information We Collect

We collect information about you in various ways when you interact with Pizza Ranch online and offline. The categories of information we collect include the following:

2.1 Personal Information You Provide Directly

When you place an order, register an account, join our loyalty program, subscribe to our newsletter, contact customer service, or otherwise interact with us directly, you may provide us with the following types of personal information:

• Contact Information: Full name, mailing address, billing address, delivery address, email address, and phone number.
• Account Credentials: Username and password (stored in encrypted form) when you create an online account.
• Payment Information: Credit card numbers, debit card details, and billing information. Note: Full payment card details are processed by our secure third-party payment processors and are not stored on our servers.
• Order History: Details of your food orders, including items ordered, customizations, order dates, and delivery preferences.
• Loyalty Program Information: Membership number, points accumulated, rewards redeemed, and participation history.
• Communication Records: Messages, feedback, complaints, or inquiries you send to us via email, contact forms, or social media.
• Preferences: Dietary preferences, favorite menu items, and communication preferences.
• Survey Responses: Information you provide when participating in surveys, contests, or promotions.

2.2 Information Collected Automatically

When you visit our website or use our digital services, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, device identifiers, and screen resolution.
• Log Data: IP address, internet service provider (ISP), referring and exit pages, date and time stamps, clickstream data, and error logs.
• Usage Data: Pages visited, time spent on each page, links clicked, search queries made on our website, and navigation patterns.
• Location Data: General geographic location inferred from your IP address, and, if you provide permission, precise GPS location for delivery purposes.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. See Section 8 for full details.

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources and combine it with information we already hold, including:

• Social Media Platforms: If you connect your social media account or log in via social media (e.g., Facebook, Google), we may receive your public profile information, email address, and friend list as permitted by that platform's settings.
• Analytics Providers: Demographic and interest data from analytics service providers that help us understand our customer base.
• Delivery Partners: Delivery address and order confirmation data from third-party delivery service partners.
• Marketing Partners: Aggregated audience and behavioral data from advertising and marketing partners.

3. How We Use Your Information

We use the personal information we collect for various legitimate business purposes. Below is a detailed breakdown of how and why we use your data:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including delivery and pickup coordination.
• Creating and managing your online account and loyalty program membership.
• Processing payments and preventing fraudulent transactions.
• Sending order confirmations, receipts, and delivery updates.
• Responding to your customer service inquiries, complaints, and requests.
• Personalizing your experience based on your order history and stated preferences.

3.2 Marketing and Communications

• Sending promotional offers, discount codes, and special deals via email, SMS, or push notifications — where you have provided consent or where permitted by law.
• Informing you about new menu items, seasonal specials, and Pizza Ranch events.
• Administering contests, sweepstakes, surveys, and loyalty reward programs.
• Personalizing advertisements and promotional content based on your interests and past interactions.
• Conducting targeted advertising on social media platforms and third-party websites using cookie-based or audience-matching technologies.

3.3 Analytics and Business Improvement

• Analyzing website traffic, user behavior, and sales trends to improve our menu, services, and digital experience.
• Conducting internal research and data analysis to understand customer preferences and demographics.
• Monitoring and improving the performance, reliability, and security of our website and digital platforms.
• Testing new features, layouts, and promotional strategies through A/B testing.

3.4 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal obligations, including tax reporting and food safety regulations.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Pizza Ranch, our customers, employees, and the public.
• Detecting, investigating, and preventing fraud, abuse, and other illegal activities.
• Responding to lawful requests from law enforcement agencies and regulatory authorities.

4. How We Share Your Information

We do not sell your personal information to third parties for their own marketing purposes. However, we do share your information with certain third parties under the following circumstances:

4.1 Service Providers and Business Partners

We engage reputable third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only as necessary to perform their functions and are contractually obligated to maintain its confidentiality. Our service providers include:

• Payment Processors: Secure payment gateway providers who handle credit and debit card transactions.
• Delivery Partners: Third-party delivery companies and drivers who fulfill delivery orders on our behalf.
• Technology Providers: Website hosting, cloud storage, database management, and IT infrastructure providers.
• Email and SMS Marketing Platforms: Tools used to send promotional communications and transactional notifications.
• Analytics Services: Platforms such as Google Analytics that help us understand website usage and customer behavior.
• Customer Support Tools: Platforms that manage customer service tickets and communications.
• Advertising Networks: Digital advertising platforms that help us serve relevant ads to prospective customers online.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Court orders, subpoenas, or other judicial processes.
• Requests from government authorities, regulatory bodies, or law enforcement agencies.
• Situations where disclosure is necessary to protect the safety of any person.
• Enforcement of our legal rights and agreements.

4.3 Business Transfers

In the event that Pizza Ranch undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with other third parties when we have your explicit consent to do so. You will be informed at the point of data collection when such sharing requires your consent.

5. Data Security

We take the security of your personal information very seriously and have implemented a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, alteration, or disclosure.

5.1 Technical Safeguards

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: Payment card information is handled by PCI-DSS compliant payment processors and is never stored in plaintext on our systems.
• Password Hashing: Account passwords are stored using strong cryptographic hashing algorithms.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and monitored for suspicious activity.
• Access Controls: Access to personal data is restricted on a need-to-know basis and controlled through role-based access systems.

5.2 Administrative Safeguards

• Regular staff training on data privacy and security best practices.
• Confidentiality agreements with employees and contractors who have access to personal data.
• Documented data handling procedures and incident response plans.
• Regular internal audits and security assessments.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

When personal data is no longer required, we securely delete or anonymize it in accordance with industry best practices.

7. Your Privacy Rights

Depending on your location and applicable law, you have certain rights regarding your personal information. We are committed to honoring these rights and providing a clear process for exercising them.

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a clear and understandable format within a reasonable timeframe, typically within 30 days of receiving your verified request.

7.2 Right to Correction

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. You may also update certain information directly through your online account settings.

7.3 Right to Deletion

You may request that we delete your personal information. We will honor deletion requests subject to certain exceptions, including where we are required to retain data for legal, regulatory, or legitimate business purposes (such as ongoing order fulfillment or fraud prevention). We will inform you if a deletion request cannot be fully honored and explain the reason.

7.4 Right to Data Portability

Where technically feasible and legally applicable, you have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to request that we transmit this data to another data controller.

7.5 Right to Opt Out of Marketing

You have the right to opt out of receiving marketing communications from us at any time. You can do so by:

• Clicking the "unsubscribe" link in any marketing email.
• Replying "STOP" to any promotional SMS.
• Updating your communication preferences in your online account.
• Contacting us at [email protected].

7.6 Right to Restrict Processing

In certain circumstances, you may have the right to request that we restrict the processing of your personal information while a request for correction or objection is being resolved.

7.7 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact our privacy team using the following information:

• Email: [email protected]
• Website: cafe-ranchpizza.rest

We may need to verify your identity before processing your request to protect the security of your information. We will not discriminate against you for exercising your privacy rights.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and deliver personalized content and advertising. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognize your device, remember your preferences, and provide a more personalized experience. Similar technologies include web beacons, pixel tags, local storage objects, and session storage.

8.2 Types of Cookies We Use

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of our website. You may also opt out of interest-based advertising through the Network Advertising Initiative (NAI) opt-out tool or the Digital Advertising Alliance (DAA) opt-out tool.

For full details on our cookie practices, please refer to our dedicated Cookie Policy available on our website at cafe-ranchpizza.rest.

9. Children's Privacy

Pizza Ranch does not knowingly collect personal information from children under the age of 18. Our website, online ordering system, loyalty program, and all associated digital services are intended solely for use by adults aged 18 and over. By using our website, you represent that you are at least 18 years of age.

If we become aware that we have inadvertently collected personal information from a person under the age of 18 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe your child has provided us with personal information, please contact us promptly at [email protected] so we can take appropriate action.

We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and all applicable state laws regarding the collection of information from minors.

10. International Data Transfers

Pizza Ranch is based in the United States, and your personal information is primarily collected, processed, and stored within the United States. Our servers and those of our primary service providers are located in the United States.

If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our website and services, you acknowledge and consent to this transfer of information to the United States.

In the event that we engage service providers located in other countries, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable law. These safeguards may include data processing agreements incorporating standard contractual clauses or other legally recognized transfer mechanisms.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, delivery partner portals, and other external services that are not owned or operated by Pizza Ranch. This Privacy Policy does not apply to those third-party websites.

We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external websites you visit before providing your personal information. The inclusion of a link on our website does not constitute our endorsement of that website's privacy practices.

12. California Residents — Your Rights Under CCPA/CPRA

If you are a resident of the State of California, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). This section describes those rights and how you may exercise them.

12.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, IP address, account username)
• Commercial information (order history, purchase records, loyalty program activity)
• Internet or other electronic network activity information (browsing history on our website, interaction with ads)
• Geolocation data (general and precise location used for delivery)
• Inferences drawn from personal information (preferences, interests, likely behaviors)

12.2 Your CCPA/CPRA Rights

California residents have the right to:

• Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom it is shared.
• Delete: Request deletion of personal information we have collected, subject to certain exceptions.
• Correct: Request correction of inaccurate personal information we maintain about you.
• Opt Out of Sale or Sharing: Direct us not to sell or share your personal information with third parties. Note: We do not sell personal information in the traditional sense, but we may share data with advertising partners in ways that may constitute "sharing" under CPRA definitions.
• Limit Use of Sensitive Personal Information: Request that we limit the use and disclosure of sensitive personal information to only those uses necessary to perform the services you request.
• Non-Discrimination: Not face discriminatory treatment for exercising your California privacy rights.

12.3 How to Submit a CCPA/CPRA Request

To submit a verifiable consumer request under CCPA/CPRA, please contact us at:

• Email: [email protected]

You may submit up to two requests within a 12-month period. We will verify your identity before processing your request and respond within 45 days. If we require additional time (up to 90 days), we will notify you in writing. You may designate an authorized agent to submit a request on your behalf, subject to verification requirements.

13. How to File a Complaint

If you believe that your privacy rights have been violated or that we have handled your personal information in a manner inconsistent with this Privacy Policy, we encourage you to contact us first so we can attempt to resolve the matter directly:

• Email: [email protected]

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC): The FTC enforces consumer protection and privacy laws in the United States. You may file a complaint at ftc.gov/complaint or call 1-877-FTC-HELP (1-877-382-4357).
• California Residents: You may also contact the California Privacy Protection Agency (CPPA) at cppa.ca.gov if you believe your rights under California law have been violated.
• State Attorney General Offices: Many U.S. states have consumer protection divisions within their Attorney General's office that handle privacy-related complaints.

14. Changes to This Privacy Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, applicable laws, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our homepage or send a notification via email to registered account holders.
• For significant changes, request renewed consent where required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. Our privacy team is here to assist you.